Frequently Asked Questions

Before Attending the Course

Where can I take a course?

The venues available to you depend on where your alleged offence took place. If your invite letter identifies the scheme name as ’National’, then you may choose to attend a course within another “National” participating force area; please note that cost and duration may vary across forces. For a full listing of venues and training providers, please visit https://dors.police.uk.

Can I attend the course voluntarily?

No. Courses are only available to drivers who have been offered a course place by the Police.

What happens to any personal information I provide?

Your personal details are protected by the Data Protection Act 1998. If you elect to participate, you agree to your details being checked by us against the ACPO national database to establish if you have completed a similar course within the last 3 years of this offence.

If you complete a “National” course, your details relating to the course will remain on file with the ACPO national database for road safety research purposes for a further 7 years from the date of the offence, after which any personal reference to you will be erased. These details will not be released to any other party apart from other UK Police Forces if they are considering making an offer of a course in the future.

Why am I asked to provide email/mobile details?

This enables us to email your booking confirmation details to you within minutes of your booking being paid. We can also text you in case we have to cancel the course for any reason.

Booking a Course

How do I book a course?

You can register and book a course online via our website at www.pds-dis.co.uk or if you prefer, you can call the PDS Customer Care team on 0870 2240278.

How do I pay for a course?

You can pay for your course by credit or debit card either online or over the telephone. We do also accept payment by cheque or cash, providing there is enough time for the payment to clear before your course date. To pay by cash or cheque please contact our Customer Care team, we must receive your cash or cheque payment within 10 days from date of booking.

What happens after I have paid to attend a course?

After you have paid for the course, you will receive Joining Instructions by either email or post. The Joining Instructions include a map of the venue. We strongly recommend that you take your Joining Instructions with you when you attend the course.

Can specific requirements be accommodated?

Yes – please contact the PDS Customer Care team on 01446 422096.

What if English is not my first language?

If you do not understand English well enough, you can bring a friend or family member to translate for you; the translator must be over 18. Please contact the PDS Customer Care team on 01446 422096 to discuss your specific needs.

Attending a Course

Can I park at the training venue?

Parking availability and access often depends on the specific training venue. Full details will be provided within your Joining Instructions after a booking has been made. Parking is available for blue badge holders.

I can no longer attend the course?

If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another course immediately, subject to availability and payment of the full course fee again. You can amend your booking via our website at www.pds-dis.co.uk. If you don’t rebook, you will be ineligible to attend the Scheme and the Police will consider prosecuting you for the offence.

I’m unwell on the day?

We understand that illness, some medical conditions or bereavement are unavoidable - these are examples of ‘exceptional circumstances’. You can rebook but you must provide appropriate documentary evidence and pay any rescheduling fees.

What will happen if I arrive late?

You must arrive in good time or you may be refused entry in which case you must rebook immediately, subject to availability and rescheduling fees.

Do I have to notify my motor insurance organisation?

No. You only have to notify your insurers if you are asked the direct question about having attended a retraining course offered by the police. The Consumer Insurance (Disclosure and Representations) Act 2012 came into force on 6 April 2013. This Act modifies the old common law rule that insurance policies are contracts “of the utmost good faith”, which obliged people to disclose information which might be relevant, even if it had not been requested.